Seven Wonders Electronics

Faq

Frequently Asked Questions.

01. How many days does it take for order delivery within the UAE?

Frequently Asked Questions It takes 2 – 5 business days to deliver the order within UAE. In case of items such as refrigerators, Television of size 40” and above, Washing machines and other major appliances, which are delivered by the supplier, the delivery happens within 5-7 business days. In the unlikely event of the product not available with the Supplier, Seven Wonder reserves the right to cancel the order and refund the amount to the customer (if already paid) or suggest alternatives to the customer for a similar product.

03. Do you deliver products outside the UAE?

No. Currently we do not deliver outside the UAE. However, you may get in touch with our call center on +971 4 353 4400 for any specific requirement. We will offer assistance to you based on the availability of the product and delivery feasibility outside the UAE.

05. What are the Payment Options available for placing an order?

Pay Now – Debit/Credit Card Payment.
Cash on Delivery

07. Are products purchased on www.sevenwonder.ae covered under warranty?

All products are covered under standard product warranty as mentioned in the Warranty Terms & Conditions.

09. What are options to return the product?

Our hassle free return policy allows you easy access to our customer care and call center for processing your returns. The below are the options to return the product:

11. What happens if I am not home to accept the order delivery?

  • Our courier partner will contact you on the mobile number you had given at the time of placing the order.

    You may suggest an alternate schedule for receiving your order. However, after 3 unsuccessful attempts to contact will result in auto cancellation of your order and amount refunded to your account (if already paid).

    We advise you to write to us on estore@sevenwonder.ae or call us and inform us for an alternate schedule.

13. Is the payment made on www.sevenwonder.ae safe and secure?

  • We adhere to the highest standards of payment security. Our Payment Gateway is 3D secured and is Visa verified and MasterCard secured. Your credit card details are not stored on our website.

    We accept all internationally accepted visa/master debit/credit card issued in UAE/GCC.

02. What are the shipping charges for delivery within the UAE?

Purchases from categories other than Large Home Appliances, Large Televisions are standard AED 10 charges will apply on all orders within UAE.

04. Do you delivery anywhere in UAE?

No. Delivery areas are limited to City limits only.

06. What are the Delivery Options available at the time of placing an order?

  • All Product Sold on www.sevenwonder.ae are available for home delivery within city limit areas
  • Store pickup is available from our bur-Dubai and al quoz stores(address will appear at the time of checkout)
  • You will be informed on your registered email ID once your order is available at the store pickup location of your choice.

08. What is the return policy for products purchased on www.sevenwonder.ae?

Standard 7 Day return policy applies.

10. What is the cancelation policy for orders placed on www.sevenwonder.ae?

You may cancel the order until before the order has been dispatched by calling our call center or writing to us at estore@sevenwonder.ae

Cancelations after dispatching the order is not possible. However, you may choose to return the product based on our hassle free Return Policy.

12. Can I change my delivery address after placing the order?

No. You cannot change the delivery address after an order has been placed. However, you may cancel and re-initiate a new order with the updated delivery information.

We strongly recommend you to keep your contact information updated at all times.

If you do not find the answer to your question listed within our FAQ’s, you can always contact us directly at estore@sevenwonder.ae

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